JahnsTek, LLC

Terms & Conditions

Revision 2019.01.27

General

JahnsTek, LLC and you, the Client, agree that the following terms and conditions will govern any order for hardware, software, and any JahnsTek service(s). All clients are subject to the payment conditions and all other conditions as stated herein. JahnsTek, LLC has the right to modify these terms & conditions at any time without notice. The current terms & conditions will always be posted on http://www.jahnstek.com/.

Pricing - Standard Labor

JahnsTek, LLC charges an hourly labor rate of $79.00 per hour for all services provided outside the scope of a package. All services, either performed at client site (on-site) or carry-in/pick-up service (in-house), carry a one (1) hour minimum labor charge. Service is then billed in 15-minute increments thereafter. Telephone support and remote support (Internet support) is billed in 15-minute increments.

Pricing - Travel Charge

All services performed at client site (on-site) will incur an additional travel charge of $20.00 per hour, billed in 15-minute increments, which begins at start of travel and ends at arrival to client site. Their is no change for the return travel.

Pricing - Website Creation/Design

Website Creation/Design services are provided as one of three packages. Each package is based on the size of the website and included features. Each package cost is a flat-cost, billed via invoice provided to client (see Payment Terms section below). Prices do not include sales tax (see Taxes section below). The included features of each package are documented at https://www.jahnstek.com/webdesign/creation-design.html.

  • The “Brochure/Personal” package includes up to 6 pages and costs $350.00.
  • The “Business” package includes up to 14 pages and costs $950.00.
  • The “Business Plus” package includes 15 or more pages and costs $1,450.00.

At least half (50%) of the package cost (non-refundable) is required to be paid via provided invoice before any creation/design work will begin. Remaining half (100%) of the package cost is required to be paid via provided invoice before website is presented publicly on the Internet. A Hosting and Maintenance package subscription is required before “go-live” of any website (see Pricing – Website Hosting & Maintenance section below). All websites, including design and likeness to a client or client’s business, created by JahnsTek, LLC may be used by JahnsTek, LLC for marketing purposes, except where prohibited by copyright law. Custom website design template products are not included in packages and will be billed at-cost if required.

Pricing - Website Hosting & Maintenance

Website Hosting & Maintenance services are provided as one of three subscription packages. At least one subscription package is required before “go-live” of any website. Each subscription package is based on the included services provided as part of each subscription package. Each subscription package cost is a annual subscription or monthly subscription, billed via invoice provided to client (see Payment Terms section below). Subscription can be canceled at any time. Services provided as part of the subscription package will remain in effect until the currently active subscription period expires. Prices do not include sales tax (see Taxes section below). The included services of each subscription package are documented at https://www.jahnstek.com/webdesign/hosting-maintenance.html.

  • The “Basic” subscription package includes 1 hour of standard labor each month and costs $228.00 per year ($19/month) if billed annually or $25.00 per month if billed monthly.
  • The “Extended” subscription package includes 2 hours of standard labor each month and costs $588.00 per year ($49/month) if billed annually or $65.00 per month if billed monthly.
  • The “Advanced” subscription package includes 4 hours of standard labor each month and costs $1068.00 per year ($89/month) if billed annually or $115.00 per month if billed monthly.

Full payment is required before the (monthly or yearly) subscription begins. Optional third-party hosting subscription(s) can be managed by JahnsTek, LLC but are not included in subscription packages and will be billed at-cost if required.

Pricing - Hardware/Software/Other Products

All products sold are subject to sales tax and are billed to the client in addition to any applicable labor or package charges as outlined above.

Payment Terms

All invoices must be paid within 28 days of the date of invoice, unless otherwise agreed in writing by JahnsTek, LLC. Payment by MasterCard, Visa, Discover, American Express, PayPal, Cash, Check, Cashier’s Check, or Money Order is accepted for payment. Invoices are required for all hardware, software, and any JahnsTek service(s). Invoices will be provided to client via email (default) or US Mail (by request). If invoices are not accepted by the client, then the client must provide payment on delivery of product(s) or completion of service(s). All returned checks are subject to a $30.00 fee.

Late Payment

Any invoice with an outstanding balance beyond the 28 day payment requirement, is subject to a 5% ($5.00 minimum) monthly finance charge of the unpaid balance. Only payment by Cashier’s Check or Money Order will be accepted for late payment(s). Delinquent accounts may be subject to credit hold or further collection proceedings, which may include repossession of goods.

Taxes

Product prices do not include sales or other taxes imposed on the sale of goods. Wisconsin State and Dane County sales tax of 5.5% will be added to the invoice purchase price. Sales tax is not imposed on labor charges. The client agrees to be responsible for all sales taxes imposed, or provide JahnsTek, LLC with a valid tax exemption certificate.

Product Returns

All sales are final. In special instances, JahnsTek, LLC, in its sole discretion, may agree to replace, repair, or refund the purchase price of a product/service. A 15% restocking fee may be assessed for returned products. Software cannot be returned or refunded.

Software

All software products sold by JahnsTek, LLC are manufactured by a third party, protected by copyright, and are subject to the third party’s license and/or associated terms, conditions, and/or warranties. Buyer agrees to be bound by the terms and conditions stated in the license provided with the software. Any defects in software do not give rise to liability on the part of JahnsTek, LLC.

Warranty

JahnsTek, LLC does not provide any warranty for products sold or services provided. Only original equipment manufacturer warranties (if applicable) apply.

Limitation of Liability

JahnsTek is not liable for incidental or consequential damage, lost business profits, damage or destruction of data.